Implementation Manager (Client Facing - Remote)

Who We Are

Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.

What We Do

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

How We Do It

From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.

How You Fit In

The Implementation Manager is responsible for implementing Bidgely’s innovative energy management SaaS solutions to our largest and most complex utility customers in North America. As a key member of the team, the Implementation Manager utilizes outstanding project management, technical, and customer engagement skills to deliver the solution on time and on budget to the customer. The Implementation Manager reports into the VP of Customer Onboarding and is part of Bidgely’s Customer Onboarding team. As a Implementation Manager you can look forward to:

Project Management

• Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

• Understand Bidgely SaaS products in order to influence product development plans and schedules

• Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally

• Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices such as standing project meetings, engineering standups, gantt charts, status reports, decision logs, change requests, governance committees, cost tracking, etc.

• Interact cross-functionally with Delivery/Product Engineering, Product Support, Strategy & Growth, Sales, and more in support of the customer

• Contribute to contract reviews for new deals and change orders.

• Travel to customer sites 10% of the time and trips 2-3x annually to Bidgely HQ in Los Altos, CA

• Represent the Onboarding team in sales presentations as needed.

Technology

• Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.

• Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes.

• Manage project deliverables, and ensure quality on on-time delivery, and ensure quality through a hands-on approach.

• Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams
  
  

Skills and Qualifications

Preferred Qualifications

• Experience implementing SaaS-based solutions to external enterprise customers

• Experience working in a prestigious systems integration consulting firm and/or have experience at a fast-paced start-up

• Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hands-on.

• Experience or deep personal interest in the energy efficiency or related industries is a plus

• PMP certification
  
  

Required Qualifications

• 3-5 years of software integration project experience at a SaaS company

• Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers, ideally with ARR of $1M+

• Experience as the primary point of contact for external enterprise customers

• Experience working across time zones with globally dispersed customers, teams, and offshore technical teams

• Experience with Agile software development methodologies

• Excellent attention to detail

• Comfortable creating and tracking project plans, issues and risks, status reports, and project opens via Wrike, Smartsheets, Jira or other cloud project management tools

• Proven expertise in developing and driving solution development for cloud based implementations especially in the B2B domain

• Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing role with large enterprises

• Strong problem solving and analytical skills

• Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users

• Experience with Google Suite

• Problem-solving attitude when it comes to communicating, comprehending, and propelling resolution of technical issues when working with the customer and our engineering teams

• Excellent time management and prioritization when it comes to multiple projects

• Open and highly collaborative team player

• Driven and proactive with a customer first mentality
  
  

What You Get

Perks

• Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup

• Collaborative Environment: Work with a passionate team united by the goal of a clean energy future

• Unique Tools: We provide all the tools you need to excel in your role

• Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more!

• Mentorship Programs: Opportunity to learn and receive mentorship from industry experts

• Flexible Work Arrangements: Benefit from flexible working arrangements

• Community Service Day: Participate in our community service day and give back

Benefits

• Medical, Dental and Vision Insurance coverage from day one

• HSA, FSA and DCFSA plans

• 401(k) Plan

• Flexible Paid Time Off

• Annual wellness stipend

• Annual professional development stipend

• Paid Parental Leave

• Bereavement leave

• Mental Health and wellness resources for your whole family

Location

Remote within the US with up to 10% travel

Salary and Compensation

The base salary ranges from: $90,000-$130,000 DOE

In accordance with the California Equal Pay and Pay Transparency laws , the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely is an EVerify employer