Account Manager, Energy Efficiency (Customer Success Associate)

Who We Are

Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.

Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future.

What We Do

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

How We Do It

From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.

How You Fit In

As an Account Manager/Customer Success Associate, you will be a key player in ensuring a seamless and positive experience for our customers. Your primary responsibilities will include coordinating customer interactions, managing support inquiries, tracking and reporting on program performance and collaborating with internal teams to advocate for and address customer needs. As part of Bidgely’s revenue organization, you will coordinate cross-functionally with Product, Engineering, Analytics, Finance, Marketing, and Sales to deliver multi-year, multi-million dollar regulated utility contracts.

Customer Support Coordination: Serve as a point of contact for customer inquiries and support requests, coordinating responses and resolutions.

• Communication Hub: Facilitate effective communication between customers and internal teams, ensuring timely and accurate information exchange.

• Onboarding Assistance: Assist in the everboarding process for customers, providing guidance and support to the account owners.

• Issue Tracking and Resolution: Utilize CRM and engineering tools to track customer issues, collaborating with relevant teams to ensure prompt resolution and customer satisfaction.

• Customer Training Sessions: Coordinate and schedule customer training sessions, ensuring that customers are well-versed in using our products to meet their specific needs.

• Feedback Collection: Gather customer feedback on their experiences, preferences, and pain points, providing insights for continuous improvement.

• Renewal Support: Collaborate with the Customer Success team to support the renewal process, ensuring a smooth transition for customers in their renewal phase.

• Documentation and Reporting: Maintain accurate records of customer interactions, generate reports, and provide insights to improve overall customer success strategies and outcomes.

• Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future.

• Understand Bidgely products in order to be the voice of the customer and influence product development and schedules.

• Collaborate with the Bidgely Sales and Strategy & Growth team to present our solution in a comprehensive and compelling way to win business

• Gain an in-depth understanding of the regulatory environment and the opportunity and risk it creates. Keeping up on trends, changes, and competitor actions that might impact your customer.

• Develop a trusted advisor relationship with key stakeholders (Program Management, IT, Exec Sponsor, etc.) at existing customers.

Skills and Qualifications

Preferred

• Graduate degree in a strong interdisciplinary environmental studies (energy efficiency) or business programs or:

• Undergraduate degree and 2-3 years of professional experience in a relevant industry (consulting, utility program delivery, etc)

Qualifications

• 2 years of previous experience in customer support, customer success, coordination, or a similar customer facing role.

• Detail-oriented with excellent organizational and multitasking abilities.

• Ability to think “big picture” and strategically address customer needs across various accounts.

• Ability to monitor customer health and proactively identify and mitigate churn risks.

• Familiarity with CRM software and customer support tools.

• Experience with Customer Success and Project Management (Wrike), Excel, and Engineering (JIRA) Tools.

• Excellent communication and comprehension of technical issues when working with the customer and our engineering teams.

• Customer-centric mindset with a focus on delivering exceptional service.

• Proactive and able to take initiative.

• Collaborative team player and ability to work collaboratively with cross functional and international teams.

• Ability to adapt in a fast-paced and dynamic environment.

What You Get

Perks

• Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup

• Collaborative Environment: Work with a passionate team united by the goal of a clean energy future

• Unique Tools: We provide all the tools you need to excel in your role

• Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more!

• Mentorship Programs: Opportunity to learn and receive mentorship from industry experts

• Flexible Work Arrangements: Benefit from flexible working arrangements

• Community Service Day: Participate in our community service day and give back

Benefits

• Medical, Dental and Vision Insurance coverage from day one

• HSA, FSA and DCFSA plans

• 401(k) Plan

• Flexible Paid Time Off

• Annual wellness stipend

• Annual professional development stipend

• Paid Parental Leave

• Bereavement leave

• Mental Health and wellness resources for your whole family

Location:

The role is remote with up to 10% travel to customer sites and our headquarters

Compensation

The salary range for this position is [$70,000-$80,000] DOE.

In accordance with the California Equal Pay and Pay Transparency laws , the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive.

Bidgely is an EVerify employer.