Owner Relations Agent
Administration
Maryland, USA · Massachusetts, USA · Illinois, USA · San Francisco, CA, USA · Texas, USA · Oregon, USA · Florida, USA · Michigan, USA · Washington, USA · Indiana, USA · North Carolina, USA · Georgia, USA · Delaware, USA · Tennessee, USA · Arkansas, USA · New Jersey, USA · Connecticut, USA · Vermont, USA · New Hampshire, USA · South Carolina, USA · New York, USA · Wisconsin, USA · Missouri, USA · Ohio, USA · Wyoming, USA · North Dakota, USA · Nevada, USA · Iowa, USA · Oklahoma, USA · Mississippi, USA · Nebraska, USA · Minnesota, USA · Alabama, USA · New Mexico, USA · Chicago, IL, USA · Alaska, USA · Montana, USA · Washington, DC, USA · Utah, USA · Remote
Owner Relations Agent - 26-271
Customer Support Austin, Texas Remote, United States Denver, Colorado
Description
- Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
- Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
- Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
- Ensure the response and manner is done in an accurate, timely and friendly manner
- Manage emotions (calm, non-defensive, respectful)
- Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience
- Demonstrated ability to manage multiple tasks and clients.
- Ability to multi-task between several critical client situations at the same time
- Ability to professionally interface with clients over the phone or through email.
- Strong self-motivation, and the ability to work both independently or with a team.
- Strong organizational skills, sets priorities, and meets deadlines.
- Excellent written, oral, and interpersonal communication skills.
- 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
- Proficiency in all Microsoft Office applications and various oil and gas software programs.
- High School degree or equivalent
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA), Commuter
- Lifestyle & Wellbeing Program
- Pet Insurance