What we are looking for:

As the Manager of Technical Sales Engineering (TSE) at Stem, you will be the customer's primary technical contact and mentor to the Technical Sales team. You will bring your years of solar or energy storage industry experience to your team to guide our customers and sales team to understand project requirements, write technical proposals and coordinate with Deployments to ensure timely and accurate solution delivery. Through the entire process from initial inquiry to solution acceptance, you will act as technical customer liaison. While this role will be primarily focused on utility-scale controls, EMS, and SCADA, you will also spend time supporting the growing technical needs of Stem’s distributed generation customers.

Day-to-day you will join customer calls, describe technical solutions, and manage technical cases / opportunities across a talented team. You will engage with sales, product management, and deployment teams understanding and coordinating technical matters to align with product strategy. If you enjoy customer interaction, have management experience, and appreciate the technical details this could be a great role for you.

Travel within the US is occasionally required including visits to Stem’s San Francisco Bay Area HQ or Denver/Broomfield, CO office. This position would be ideally located near Denver, CO but can be remotely located near a major airport.

Responsibilities:

• Support the sales team in all technical aspects, attending customer meetings as needed

• Build strong, lasting customer relationships and advocate internally for accurate on-time solution delivery

• Elicit project requirements by interfacing with the customer, and reviewing design documentation including electrical SLDs, site layouts, PPA, Interconnection Agreements, and technical specification documents

• Vet the technical viability of a solution as it is applied to each project or portfolio opportunity that comes through the sales team by interfacing with product management and deployments

• Write customer facing proposals appropriate to both the budgetary and P.O. acceptance stage with a detailed scope of work

• Ensure internal project hand-off meetings occur between Sales, TSE, and Project Management for projects meeting complex qualifications

• Support the deployment team during project commissioning preparation with scope clarifications

• Identify new product opportunities and define product requirements

• Help to define and refine internal processes

• Stay aware of industry trends and share information across the company as appropriate

• Attend industry trade shows and events

• Other duties as assigned

Management Responsibilities:

• Help manage Stem’s Technical Sales Engineering (TSE) team and distribute Technical Sales Request (TSR) cases to the team ensuring timely follow-up / support is delivered to sales and the customer

• Organize, direct, and monitor daily activities of the TSE team members

• Hire, train, motivate, and develop the team as required in line with organizational policies

• Facilitate technical training for the TSE team on a routine basis leveraging internal resources when possible

• Field technical and process questions from TSEs, Sales, and customers

• Analyze and produce management facing reports depicting productivity, volume, and opportunity trends requiring TSE attention

• Ensure TSEs are aware of changing customer proposal deadlines and give the Project Management team visibility to tight delivery expectations prior to P.O.

• Seek opportunities to make existing processes more efficient

• Maintain records of technical sales requests, proposals, and scope of work-related documents produced

• Actively seek opportunities to acknowledge excellent work / performance

• Stay up to date on overall activities of the team, identifying problem areas and taking corrective actions

Basic Qualifications:

• BS in Electrical Engineering or any other related engineering discipline. Equivalent work experience considered for the right candidate.

• Minimum 3 years of experience as a Technical Sales Engineer / customer facing technical role

• Minimum 5 years of experience required in utility-scale solar or energy storage industry

Preferred Qualifications:

• Prior experience in client interaction & excellent written/verbal communication

• Solution-oriented, organized problem-solving skillset

• Experience with SCADA, and PLC based control systems required

• Strong familiarity with reading electrical design packages

• Experience writing technical proposals and delivering customer presentations

• Experience designing fiber and Ethernet field networks preferred

• Proven experience with US-based utilities and ISOs and associated SCADA / control interconnection requirements

• Strong knowledge of industry standard design codes such as National Electric Code, International Building Code, International Fire Code, and other industry standards and ideally affiliations with IEEE and/or EEI trade organizations

• Willingness to travel 25 – 40% for visits to office headquarters, customer meetings, and trade shows. New business standards have necessitated less in the last few years, but that could change.

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